{"id":7165,"date":"2026-09-21T20:23:16","date_gmt":"2026-09-21T10:23:16","guid":{"rendered":"https:\/\/staging.guardianfunds.com.au\/complaints\/"},"modified":"2026-09-21T20:23:16","modified_gmt":"2026-09-21T10:23:16","slug":"complaints","status":"publish","type":"page","link":"https:\/\/staging.guardianfunds.com.au\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7165\" class=\"elementor elementor-7165\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28e3ff4 e-flex e-con-boxed e-con e-parent\" data-id=\"28e3ff4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-615daed elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"615daed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa09d2 elementor-absolute elementor-widget elementor-widget-image\" data-id=\"3fa09d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"834\" height=\"890\" src=\"https:\/\/staging.guardianfunds.com.au\/wp-content\/uploads\/2024\/04\/hero-lines-overlay-2.png\" class=\"attachment-large size-large wp-image-670\" alt=\"\" srcset=\"https:\/\/staging.guardianfunds.com.au\/wp-content\/uploads\/2024\/04\/hero-lines-overlay-2.png 834w, https:\/\/staging.guardianfunds.com.au\/wp-content\/uploads\/2024\/04\/hero-lines-overlay-2-768x820.png 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4968f3 e-flex e-con-boxed e-con e-parent\" data-id=\"e4968f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3befb elementor-widget elementor-widget-image\" data-id=\"7e3befb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"124\" src=\"https:\/\/staging.guardianfunds.com.au\/wp-content\/uploads\/2024\/04\/Line-15.svg\" class=\"attachment-large size-large wp-image-860\" alt=\"\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c05ab0d e-con-full e-flex e-con e-parent\" data-id=\"c05ab0d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-afaabc4 e-con-full e-flex e-con e-child\" data-id=\"afaabc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cab0229 elementor-widget elementor-widget-heading\" data-id=\"cab0229\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7cde31 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"b7cde31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Placeholder page &ndash; final wording to be supplied by Guardian Funds.<\/em><\/p><p>Guardian Funds is committed to resolving concerns fairly, promptly and transparently. If you are not satisfied with any part of our service or with a product we have provided, we want to hear from you.<\/p><p><strong>How to make a complaint.<\/strong> You can contact us by phone on 1800 982 363, by email at invest@guardianfunds.com.au, or in writing to Guardian Funds, Suite 102 \/ 22 Brookhollow Avenue, Norwest NSW 2153.<\/p><p><strong>What happens next.<\/strong> We will acknowledge your complaint promptly, investigate the issues you have raised, and provide you with a written response outlining the outcome and the reasons for our decision.<\/p><p><strong>If you are not satisfied.<\/strong> If your complaint is not resolved to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.<\/p><p>There is no cost to you for making a complaint, and doing so will not affect your relationship with Guardian Funds.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Placeholder page &ndash; final wording to be supplied by Guardian Funds. Guardian Funds is committed to resolving concerns fairly, promptly and transparently. If you are not satisfied with any part of our service or with a product we have provided, we want to hear from you. How to make a complaint. You can contact us [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"class_list":["post-7165","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/pages\/7165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/comments?post=7165"}],"version-history":[{"count":0,"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/pages\/7165\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/media?parent=7165"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.guardianfunds.com.au\/en\/wp-json\/wp\/v2\/tags?post=7165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}